Last updated: 05.06.2023 (Version 1.0)

Privacy statement

We process your personal data for the benefit of our services. We attach great importance to your privacy and we will therefore handle this personal data confidentially and carefully. Personal data is processed in accordance with legal provisions such as the General Data Protection Regulation. In this privacy statement we would like to inform you about this in more detail.

Applicability of the privacy statement

This privacy statement provides information about the processing of personal data by Go Tulip B.V and only pertains to the use of personal data of our customers and visitors to the website www.selana.nl.

Go Tulip B.V is registered with the Chamber of Commerce under number 75554631. We are located and have our office in (6827AV) Arnhem at Westervoortsedijk 73 CB Unit 1.16 and can be reached via the e-mail address support@selana.nl

How do we collect personal data?

We receive the personal data directly from you, such as when you visit our website, when you place an order, create an account or when you contact or wish to contact our customer service.

Of course we also use third party services. These third parties then act on behalf of Go Tulip B.V. This privacy statement also applies to the data collected via these third parties when they act as processors for us. We are not responsible for the collection of data that does not take place on our behalf. In this regard, we refer you to the privacy policy of these third parties.

What personal data do we collect?

If you place an order, we need certain personal data to process the order, deliver your order and keep you informed of the progress of the order. For this we collect your name, 

If you contact our customer service, your personal data may also be noted, depending on your question. If you wish us to contact you, you can fill in the contact form on the website. For this we ask for your name, e-mail address so that we can actually make that contact. Of course we do not store this data longer than necessary.

If you have given permission for this, for example when placing your order, we will of course be happy to keep you informed of special offers. This will mainly be done by e-mail. If you no longer appreciate this, you can of course unsubscribe at any time.

If you respond to a promotion or competition, we ask for your name, address and e-mail address. We use this information to carry out the promotion, to announce the prize winner(s), and to measure the response to our marketing campaigns.

For what purposes do we collect your personal data?

We use your obtained personal data in the first instance to implement the agreement that is concluded as soon as you place an order with us. In order to do that, we obviously need your name, delivery and/or billing address and payment details. We will keep you informed of the progress of the order via your e-mail address. That's so easy!

We have facilitated the use of an account for your convenience. If you wish to make use of this, we will record the data as already shown above.

In addition, we use your personal data to enter into, maintain and improve the contractual relationship with our (potential) customers, to improve the services and products and, if necessary, to apply and implement legal obligations.

If you have given permission for this, we can send you newsletters and/or promotions by e-mail. If you no longer appreciate this, you can unsubscribe at any time.

Your personal data will not be used for purposes other than those described above.

With whom do we share your personal data?

We will not sell your personal data to third parties. Your data will only be provided to third parties that are involved in processing your order. In that context, we mainly work with PostNL, which takes care of the delivery of your order. PostNL receives your name and delivery address from us so that your order is delivered to the correct address.

How is your data secured?

We appreciate the trust you place in us and we will therefore handle your data with the utmost care. We therefore take the protection of personal data very seriously and take appropriate physical, administrative, organizational and technical measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. 

If you still have the impression that your data is not properly secured or if there are indications of misuse, or if you would like more information about the security of your personal data, you can contact us via support@selana.nl

In addition, we have of course also taken the necessary contractual measures to ensure that the personal data is processed and protected in line with European and Dutch legislation, such as by entering into processing agreements. In this we oblige our processors to process your personal data just as carefully as we do.

Which cookies do we place?

Our website uses cookies, which store technical information. Cookies are small information files that a website leaves on your device that track your activities within our website. It concerns, for example:

• The visitor's IP address;
• The date and time of the visit;
• The URL of the referring site (the site the visitor came from);
• The pages visited on our website;
• Information about the browser used (type and version, operating system, etc.).

Technical information and cookies are used by us to facilitate your visit to the website and to optimize the performance and user experience of the website. Cookies can be placed both by ourselves and by other parties with whom we work. Below you will find an overview of the types of cookies that are placed via the www.selana.nl website.

Functional cookies

We place cookies that are necessary for the website to function properly and to provide a requested service. These cookies are used to save certain user and preference settings, to store any login details and to optimize the user-friendliness of the website.

Analytical cookies

We use analytical cookies, such as the Google Analytics cookies, which collect information about the use of the website. This records, among other things, the number of website visitors, the pages visited and the duration of their stay. The collected data is used to improve the service and to optimally tailor the content of the website to the wishes and needs of the users.

We have concluded a processing agreement with Google for the use of Google Analytics. This agreement ensures that the Google Analytics cookies are set in the most privacy-friendly way. We have not given Google permission to use information obtained through us for other Google services.

Tracking or advertising cookies

Tracking cookies are cookies that collect data about the (internet) behavior of the user of the website. These tracking cookies are used to enable the user to make optimal use of our website. For example, these cookies are used to record information about the visit so that relevant information can be used for the convenience of the user on a subsequent visit, for example by already filling in forms or offering advertisements that match the (search) profile of the user. 

Turn off cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.

Social media

On our website you can share information via social media (Linkedin and Instagram) via the available social media buttons. The relevant social media can place cookies via these buttons. We have no influence on the use by those parties. They are themselves responsible for the use and provision of data obtained in this way. The privacy policy and the general terms and conditions of the relevant social media apply to this use.

How long do we keep your data?

We do not store your data longer than necessary for the conclusion and implementation of the agreements. Your personal data will only be processed as long as you are active as a buyer. If you have not logged in for 7 years, we will delete your data. In addition, you can request the deletion of your account and your data at any time, unless retention is necessary under applicable law. For example, we have to keep certain data for at least 7 years for the tax authorities.

What rights do you have?

You must ensure that we have the correct personal data. Via the e-mail address support@selana.nl you can object in writing to the use of certain data by Go Tulip B.V, or request access to, restriction of, correction of, deletion and/or transfer of your (personal) data. Any corrections communicated by you will be processed upon written request. We will respond to your request as quickly as possible, but within four weeks.

Questions, comments, complaints

If you have any questions, comments or complaints regarding this privacy statement or about the way in which we handle your personal data, you can contact us by e-mail at support@selana.nl . You are free to address complaints about the use of your personal data to the Dutch Data Protection Authority.