Important information
SELANA Alpha is set to be the only RDW-approved and therefore legal E-scooter in the Netherlands. For our SELANA Alpha model, the RDW approval is expected in Q2 2025.
Electric scooters are not yet allowed to be used on public roads in the Netherlands. It is the full responsibility of the current users to ensure that the E-scooter is used according to national and local laws.
Disclaimer: The customer accepts all liability and risks associated with the use of SELANA Omega. The customer releases Go Tulip B.V. and its owners from all liability and damage resulting from the use of SELANA Omega. If the RDW approval has been obtained for our model SELANA Alpha (Q2 2025). Then it will be possible to drive and insure it in the Netherlands.
SELANA Alpha complies with the Special Moped Regulation and has all the necessary certificates to be allowed to drive on Dutch roads. The team has been working hard to ensure that everything meets the expectations of the RDW.
In addition, our E-scooter is produced according to the highest quality and safety standards.
We expect that it will be fully approved by the RDW in Q2 2025. Which would allow it to be insured and ridden in the Netherlands.
Currently there are no other manufacturers that are in the process to approving an E-scooter. Therefore the SELANA Alpha will be the only legal E-scooter once approved.
We are committed to providing regular updates via email whenever we have new information regarding the start of production.
Currently, we are working closely with RDW to obtain the necessary approvals. While we can't confirm the exact timeline, we anticipate beginning a production batch alongside RDW towards the end of this year. If our processes receive approval at that stage, we expect to secure full certification.
Once production begins, it will take approximately 3 months to complete. We will prioritize pre-orders based on the order in which they were placed, ensuring that early supporters receive their E-scooters first.
Rest assured, we will keep you informed every step of the way. As your order progresses, you'll receive timely updates on its status, so you're always in the loop about when your vehicle will be ready.
Delivery
The estimated shipping date will be displayed when you place your order. The sooner you place your order, the sooner you can drive.
We expect to receive full RDW approval in Q2 2025. Once we have full approval, we will start the production process. The entire production process takes approximately 3 months. The sooner you order, the higher you will be on the waiting list and the sooner you will receive your SELANA Alpha.
Please note that the estimated shipping date for the SELANA Alpha is subject to change. We will keep you informed of all updates and changes2
No, it will arrive assembled and fully functional.
Product
No, you can easily regulate the speed by pressing the throttle. For more instructions, download our Rider Manual.
You will get a small NFC card with your E-scooter. Press it gently against the LED screen and the E-scooter will turn on/off.
Yes, you can purchase a mounted phone holder when ordering an E-scooter.
Practicalities
SELANA Alpha
After the RDW has approved this model, you may legally ride this model in the Netherlands. You must ride the eSTEP on the cycle path or on the far right side of the road if there is no cycle path. It is not permitted to ride the eSTEP on the sidewalk.
SELANA Omega
You may ride this eSTEP on private property in the Netherlands or abroad according to the traffic regulations.
You must be 16+ years old.
120 kg.
No, this E-scooter is only designed to carry one person and it is not legal to have more people on it.
Battery
You will be provided with a plug-in charger. The charging port is located behind the front turning lights.
The range is influenced by weather conditions, outside temperature, driving style, speed, rider weight, landscape, tire pressure and quality of the battery.
The LG battery is of high quality and the most expensive part of your E-scooter. Batteries generally do not like frost and it is advisable to keep your battery inside if you do not ride your E-scooter during periods of frost. If you do not use the battery for an extended period of time it is recommended to be charged at least once every two months.
Service
If your E-scooter breaks down, you must contact us to have it fixed. If it is fixed with third party parts, it may not be legally ridden anymore and the warranty will be nullified.
You may return the E-scooter within 14 days of receipt of the product. The E-scooter must be returned in the state it was received in.
Yes, it is mandatory under Dutch law to insure your E-scooter. You will get an insurance plate that you can stick on the back of your E-scooter. We prepared a special space for it.
Most likely in 2025.
Any other questions?
You can contact us via support@selana.nl! We will be happy to assist you.