Last updated: 05.06.2023 (Version 1.0)

Warranty

Last updated: 06.03.2023

The warranty period begins based on the purchase invoice. If there is no purchase invoice available, your order receipt will be used. If this cannot be provided, the product activation date or the Go Tulip BV system record date shall be used. For e-commerce orders, the start time of the warranty period is based on the delivery date of the product to the customer.

Unless otherwise stipulated by Go Tulip, this Limited Warranty applies only to the Product manufactured by or for Go Tulip and identifiable by the trademarks, trade name or “Go TULIP”, "Selana", “selana.nl”, “legalestep.nl” logos.

The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes, flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Go Tulip products; (f) Damage caused by accident, abuse or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Go Tulip or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Go Tulip; (i) Theft; (j) Any damage due to aging such as color shading or fading of painted surface, deterioration of plated surface, deterioration of rubber and plastics or rusting; (k) Spare parts out of the warranty period; (l) Cracking of the frame caused by excessive load; (m) Front wheel or motor deformation; (n) Torn or damaged stickers; (o) Flat tires.

It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that the data, software or other materials in the equipment will be lost or reformatted during the service process, Go Tulip is not responsible for such damage or loss.

No Go Tulip reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

Except as prohibited by laws or otherwise promised by Go Tulip, the after-sales services shall be limited to the country or region of the original purchase.

Products which were not duly imported and/or were not duly manufactured by Go Tulip and/or were not duly acquired from Go Tulip's official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Go Tulip invites you to contact the retailer from whom you purchased the product.

Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) will have a limited duration up to a maximum duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation will not be applied in these cases.

See below for warranty coverage:

Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)2 yearsAccessories (incl. brake levers, brake disc, brake line, throttle control and other non-daily consumable parts)6 monthsConsumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, foot pad)3 months

Disclaimer

Except to the extent prohibited by applicable law, Go Tulip shall not be liable for any damages caused by accidents, indirect, special or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Go Tulip has been informed of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, or consequential damages, so the above limitation or exclusion may not apply to you.

If you have any questions, please email us at:

support@selanastep.nl